Returns & Reprints

Every piece that leaves our Houston floor passes a human quality check before it's packed. When something still goes wrong, here's exactly what we do.

Defective or wrong items — we reprint, free

• Misprints, peeling, alignment problems, damaged-in-transit, wrong size or wrong item: report it within 30 days of delivery and we reprint and reship the affected items at no charge. No need to send anything back.
• Merchants: use the “Report a problem” button on the order page (photos help). Shop customers: email info@tegoprint.com with your order number and a photo.

Custom-printed items — otherwise final sale

Printed goods are made to order for you, so we can't restock them. Except for the defects above, custom-printed items are not returnable — please double-check sizes and artwork before ordering. (Merchants: order a discounted sample first; it exists exactly for this.)

Blank (unprinted) items — 30-day returns

• Blanks bought from our shop can be returned within 30 days of delivery, unworn and unwashed, in original condition.
• Email info@tegoprint.com for a return authorization. Refunds go to the original payment method once we receive the items; original shipping is non-refundable and return postage is on the customer unless the return is our error.

Order changes and cancellations

Orders can be cancelled any time before production starts (merchants see the cancel button while it's available). Once an item is printed, the custom-goods rules above apply.

Lost packages

If tracking stalls or a package is lost in transit, contact us — we'll open a carrier claim and reship or refund. If tracking shows “delivered” but the package is missing, we'll help you work with the carrier.